Maintaining a Harassment Free Office – Managers (Online Course)

Unfortunately, aggressive behaviour is something we all can encounter in our daily lives. Handling these interactions can be difficult, as the wrong technique can jeopardise the safety of yourself and those around you. When a conflict escalates, you run the risk of disruption and violence that can have grave ramifications. This video will demonstrate how to avoid such mistakes, and is suitable for workers at all levels who might encounter aggressive behaviour in the workplace and in public. Topics covered:

• Introduction
• Aggressive Behaviour Types
• Aggressive Behaviour Causes
• Risks and Repercussions
• Aggressive Behaviour Precautions
• De-Escalating Aggressive Behaviour
• Defending Against Aggressive Behaviour
• Summary
• Quiz